Sometimes a picture of what you see on your screen really helps. Capturing a "screen shot" and attaching it to your support inquiry is really easy.
Mac OS X: Shift+Command+4
Press and hold your Shift key, Command key , and number 4 key, and let go. This gives you cross-hairs. Select the part of your screen you'd like to capture.
OS X saves them on the desktop and names them with a time stamp. If you don't see the screen capture file you made, use your GO menu for desktop.
Windows: Snipping Tool
Press the windows logo key on your keyboard. Type "snip" to find and launch the Snipping Tool. Click the down-arrow next to New. Choose Rectangular Snip. Select the area of your screen to capture and then save the file to your desktop.
Press and hold your power and volume-down buttons at the same time, holding for 1 to 2 seconds. Look to your photo gallery app to locate your screen shot.
Press and hold your Home button and your Sleep/Wake button and let them go. Your screen shot will be in your Camera Roll.