Each of your email accounts using SaneBox has a status. This gives you access to real-time feedback about your SaneBox processing, like a finger on the pulse of your services. Just look under the Account Settings section of your dashboard on our site: https://www.sanebox.com/dashboard/settings
Under normal conditions, when our robots are successfully "talking" to your email server, you'll see the account status for that email address shown as "Active".
If at some point our robots requests to your mail server begin to fall upon deaf ears, we'll change the status message for that email address. Whenever possible the status detail shown will be specific, rather than it just saying "degraded" or "stuck".
That's our way of letting you know that something is preventing effective SaneBox processing.
In this sort of situation we'll keep ringing the doorbell until your mail server starts answering the door again as usual. Depending on whether we're just not getting a response, or if your mail server is throwing back a particular sort of error code, we'll always strive to give you specifics through the system status detail.
When that happens you'll be seeing unimportant email just sitting in your Inbox, mocking you. And our other features like SaneSnooze or SaneReminders and SaneAttachment processing will all be disabled until our software can regain a steady connection to your server again.
Common things that can block "Active" SaneBox processing:
- Quota Exceeded errors
If your email account exceeds the allotted storage space that your provider sets, you'd need to work with the people who run your mail server to either be granted additional space or to take care of some of the mass in your account somehow.
- Connection refused / Timeout errors
Another case where it's time to check in with your email account provider and see if there have been any recent changes or problems at some level.
As always, if you have any questions at all, don't hesitate to contact our support team and we will be happy to assist with guidance.