Gmail Specific: What does the message "We cannot access your [Gmail]/Spam folder" mean? Sanebox Ops August 14, 2015 20:20 Updated This message indicates you have hidden your Spam folder in Gmail. To unhide it, go to your Settings page in Gmail. Click the box next to Show in IMAP for your Spam label. Here is a screenshot of where to click. If you have problems with this, please open a Support request so we can assist further. Related articles What is @SaneCC? Create custom Snooze folders to hold/defer mail for a specialized length of time Setting up your Sent folder properly Finding SaneLater (or other new Sane folders) How do I control what stays in my Inbox?