How can I change/update my email address, username/password, provider or server settings?


You can easily manage your email account settings via the Account section of your SaneBox Dashboard, and we have included a preview of the steps here below to help out.

For those with more than one email address added separately to your SaneBox account
, start by selecting the address you'd like to make adjustments to. How to switch between multiple addresses.

A. Migration of Trainings to a New Email Address

To swap out an email address you already have set up for processing by SaneBox with a different addresses that you'd like SaneBox to work through instead, use the "change" link on the Account section of your SaneBox Dashboard, as shown in our animation below.

Completing these steps will preserve your existing SaneBox trainings and "migrate" them, so they will continue to work through the other email address you change SaneBox over to.

. Email Server Username / ID Change

If your email username has changed, go to your Account tab and utilize the username change link to enter your update, as shown in the included screen recording. You will be prompted to enter your new email username (backspace out the old one) and then you'll confirm your email password.

Note: Sometimes the username for your mail server will be your entire email address and then your email administrator might make a change and tell you to use a special ID instead, or even a domain\ID format.


C. Email Account Password Update

To make an update and provide SaneBox with your new email password, visit your Account tab and use the related change link to complete your entry.

D. Email Hosting Server Update
Did you Switch hosting servers or email service providers? Will your mail server address be different?

To keep the same email address set for SaneBox filtering and just update the email server setting, visit your Account tab and complete the simple steps to make the change. 

If your new host is shown by name, click to select from our ready-made choices.

Otherwise, you can key in your new email server address by hand. If you're unsure of what your new incoming email server address is supposed to be, here are some step-by-step instructions on how to look for those details in your own email software.

Note: for exchange hosted email, enter your OWA webmail URL for us. Copy it from your web browser address bar after you've logged into your webmail.



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