1. Select Preferences… from the File menu.
2. In the Preferences dialog, select the Accounts tab located on the top left corner. Next, click on Incoming Internet mail.
3. Now locate: Account Type, Incoming Mail Server Name, and User Name.
- Note: Make sure your "Account Type" is NOT set to POP. Since your SaneBox folders are IMAP-folders held on the server, you can't see them using POP. To learn more about POP vs. IMAP and how to switch to IMAP, please visit pop2imap.com
Active Sync - If your email server uses Active Sync, you will not need to follow these instructions. You can simply enter in your email address and SaneBox will do the rest!