After you start up SaneBox or enable/disable an optional Sane folder from your SaneBox Dashboard, you might not see the new folders right away in your webmail or email software program.
If you don't see SaneLater (or other new Sane mail folders) immediately, log out or quit your webmail or mail app and start fresh a moment later. Then select your email software of choice below for simple steps your program may require to show new folders.
Email Software (AKA Email Clients)
Acompli (Outlook mobile)
The instruction sets linked above will help you freshly synchronize with your mail server, so that you see an updated representation for the list of folders showing in your email software client (like Outlook, Apple Mail, iOS Mail) or in your WebMail view.
- The more mail there is in your email account, the longer SaneBox signup analysis will take to finish. The speed of your email server is also a factor.
- Some folders, such as @SaneNotSpam and @SaneArchive, will only be auto-generated when they are necessary.
Wait, I use something else!
Sometimes quitting and restarting your email program does the trick and causes a fresh sync that makes new folders on the mail server appear for you in your email software. Shutting down and restarting your computer or mobile device is another helpful step in some cases.
Attention POP Users:
If you are using POP server settings to view your email, click here. You will not be able to see your SaneLater folder if you are using POP.
If you need any further assistance we're happy to help - just send us a support request.